How teams launched in days, not quarters.

Challenge

Most insurance sites ask a visitor to compare 4–6 plans across 15 variables: sum insured, room rent, co-pay, sub-limits, waiting periods, OPD. The typical outcome: 3 tabs open, decision fatigue, and an unattended contact form.

The reference tenant needed to handle those comparison questions without sacrificing the compliance language the regulator requires.

Setup

• Uploaded policy PDFs via /knowledge/import-document — auto-chunked into ~400-word KB entries and indexed into Qdrant.
• Configured the Insurance tone preset plus a custom snippet: "Use Indian English. Always quote premiums in ₹. Never promise coverage — say 'subject to policy terms'."
• Enabled the orchestrator's rules engine to hand off to a human advisor whenever the retrieval confidence fell below 0.55.
• Turned on the embedded widget on the Hanvitt marketing site plus a staged WhatsApp Business flow for inbound leads.

Result

Challenge

A multi-specialty clinic fielding 400+ phone calls/day for appointment booking, doctor availability, and insurance empanelment questions. Reception dropped ~18% of calls during peak hours.

"We don't want a chatbot that pretends to be a doctor. We want one that handles the boring 80% so reception can focus on the hard cases."

Setup

• Enabled the Healthcare domain pack — includes the built-in disclaimer "This is not medical advice. Call 108 for emergencies."
• Imported the doctor roster + availability templates from a CSV via /knowledge/import-csv.
• Wired the Doctors module so visitors can check slots and book appointments without leaving the chat.
• Configured the Concise tone preset (no filler, no emojis) because the audience is mostly elderly patients and their attendants.

Result